The barista is responsible for serving all customers with friendly, individualized attention. He/she is also responsible for educating customers about our coffees and teas. The barista fulfills any other duties the team supervisor assigns, and represents Capital Joe in a professional manner. Responsibilities and essential job functions include but are not limited to the following:

• Prepares quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Maintains a calm demeanor during periods of high volume.
• Assists with new partner training.
• Contributes to positive team environment.
• Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows operational policies and procedures to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources as needed.

Basic Qualifications:

• Maintain regular and consistent attendance and punctuality.
• Available to work hours that include early mornings and Saturdays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Comply with dress code.
• Prepare beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Available to perform many different tasks within the store during each shift.

Required Knowledge, Skills, and Abilities:

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships